Hobbit Hideaway Holiday House UK
Terms + Conditions
1.Making your booking
Bookings can be made directly through Airbnb or by contacting us directly via our website contact form, host organisations such as Cool Stays, by email or messenger.
If you book directly with us: Once we have received your booking information and deposit, we will, subject to availability, confirm your stay by issuing a confirmation invoice by email. This invoice will be sent to the group leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.
2. Special requests and Accessibility
If you have any special request, you must advise us in writting at the time of booking. We will endeavour to meet and make any reasonable adjustments to the very best of our ability to ensure your safety and comfort whilst staying with us. However, if we cannot guarantee that it will be met, we will inform you at the time of booking.
If you or any member of your group has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of Hobbit Hideaway. In any event, you must give us full details in writing at the time of booking. If we reasonably feel that it is outwith our capabilities to properly accommodate the particular needs of the person concerned, we will inform you and reserve the right to decline the reservation to ensure the safety, protection and dignity of the person involved.
We endeaver to our best ability to make reasonable adjustments and strive be an accessible accomodation provider.
In order to confirm your stay, a deposit of 25% of the full payment (or full payment if booking within 56 days/8 weeks of departure) must be paid at the time of booking.
This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than 56 days/8 weeks prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 7 below will be payable.
3a Security Deposit
We have the right to request a security deposit before the start of your stay (at the time of booking). The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your group will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you 7 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
4. Your agreement
A binding agreement comes into existence when we despatch our confirmation invoice to the group leader. This agreement and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or in connection with your stay will be dealt with by the Courts of United Kingdom.
5. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed [it will not change] at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.
6. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
7. Cancellation by you
Should you need to cancel your stay once it has been confirmed, the group leader must immediately advise us. Your notice of cancellation will only be effective when we receive it in writing. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking.
Period before start of stay within which written/email notification of cancellation is received by us -Cancellation charge
More than 8 weeks deposit only
Less than 8 weeks deposit + 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
We reserve the right for you to contact us directly and explain the circumstances that result in your need to cancel your booking. We may issue you with a full refund, minus deposit, at our discretion.
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
9. Changes and cancellation by us
If in the unlikely event that we need to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative date should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by “force majeure” (see clause 10) to change or terminate your stay. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
10. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our agreement obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
11. Our Liability to you
11.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
(a) the fault of the person(s) affected or any member(s) of their group or
(b) the fault of a third group not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 10)
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our agreement or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our agreement. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
11.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our agreement – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.
12. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
You accept responsibility for any damage or loss caused by you or any member of your group. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, upset or distress to any third group or damage to the property, or in any way damage our reputation and/or goodwill of us as the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
14. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.